Refund Policy
Last updated July 2026
We want you to buy with confidence. This policy explains when a travel eSIM is refundable.
Eligible for a refund
Un-activated eSIMs with an unused QR code, reported within 14 days of purchase.
Confirmed technical faults where an eSIM cannot be installed or fails to connect and our support team cannot resolve it.
Not eligible
eSIMs that have already been installed/activated and consumed data.
Issues caused by an incompatible or locked device — please use the compatibility checker before buying.
Change of travel plans after activation.
How to request
Message us on WhatsApp or email support@itechiesim.com with your order code and ICCID. We review requests within 48 hours.
Processing
Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or provider.